Legal

Refund Policy

Last updated: 13 November 2026

Try before you buy

Every package has a free trial so you can check that Paramexa fits your machines and workflow before paying.

Refunds

If a paid licence does not work for you, contact us within 7 days of payment. If you have exported fewer than 5 files with the paid licence, we will refund the payment in USDT to the sending wallet, minus network fees. After 7 days, or once the licence has been substantially used, payments are not refundable.

Upgrades

When you upgrade (for example from Parametric to Pro), the unused part of your current licence is credited toward the new one.

How to ask

Use the contact form with your account email and the transaction ID.